Satisfaction Guarantee at Delivery

We stand behind the quality of our bronze tactile elements. Upon delivery, customers are guaranteed a product free from casting flaws, structural defects, or fabrication errors. If you’re not fully satisfied with the quality of the product at the time of delivery, please notify us within 10 business days so we can address and resolve any concerns.

Bronze Material Warranty

Our bronze tactile elements are designed to last for generations. We guarantee the structural integrity of the bronze itself under normal environmental exposure and use for the lifetime of the product. Bronze is naturally resistant to corrosion and wear, making it ideal for indoor and outdoor use.

What’s Not Covered

This warranty does not cover:

  • Vandalism, theft, or tampering

  • Damage from improper installation not performed or specified by The Visitor Experience

  • Damage due to extraordinary events (e.g., floods, fires, or accidents)

  • Natural patina or weathering changes over time

  • Post-delivery surface wear from visitor contact

Need Support?

If you believe your bronze element was delivered with a quality issue or have questions about care or maintenance, contact us at hello@thevisitorexperience.org.

Bronze Tactile Elements Warranty